Help&Support

You can register and create your profile with photo for free. Only certain additional services are paid.

After registration you are directed to the profile page where you should fill in all the necessary information that will be available to girls. You can edit your profile any time you want. We recommend you to provide more information about yourself, so that it is easier for a girl to find you. It's also desirable that you upload several photos.

Any of your photos on which you look decent. We do not allow uploading photos where you are not present or the ones that feature nudeness.

You can look through Ladies Profiles and read incoming mail.

Please enter the Support section and describe your problem using the feedback form, and we will solve it.

You can disable your profile in account settings or via support system.

It is strictly prohibited. If it happens, your profile can be blocked.

In order to make sure, just log in and have a real-time conversation with a girl you like. All the girls go through a check(We have two step verification process).

All the girls you see are clients of local Russian and Ukrainian marriage agencies. Our company does not have any personal relationships with the girls.

Yes.

Sure. Age doesn't matter on our online dating site, and any person can find his love here.

Yes. We will check them and take all the necessary measures. Please report to the Customer Support.

You shouldn't send money to girls under any circumstances; this is prohibited on our website and is considered to be illegal! Please refer to the Customer Support and state the Lady ID.

This is our website's virtual currency.

Enter the Credits section, choose the necessary amount of credits and click the Buy Credits button. The more credits you buy, the higher your discount will be.

Visa and MasterCard. If none of the above payment types suit you, please refer to the Customer Service.

Unfortunately, we don't. Only the card owner can refill the balance at any time on our website.

Contact the Customer Support immediately, and we will solve your problem as soon as possible.

Open the girl's profile and under the main photo you'll see the SEND MESSAGE button. Click on it, and a box where you can write your message will appear. You can also attach your photo. If you go to Ladies Profiles, you'll find a Send Message button under each girl's profile.

Sure, you can communicate with several girls simultaneously. If an incoming message from a girl has been received, then an envelope icon will appear in the active chats section. During the video chat the chosen girl's video is displayed (camera icon shows which girl's video is currently displayed). Your video can be seen by several girls simultaneously (an eye without a cross icon means that a girl is viewing you).Your viewing of a girl, a girl's viewing of you and real-time text chat are three separate services and they are paid separately. The cost of 1 minute of each of the services is equal to 1 credit (the website's virtual currency).

In the text chat credits are written off only after you send message or click start video button. E.g. if you have written a message to a girl and she answer on it, or, on the contrary, a girl has written you a message and you answer on it, 1 credit will be written off from your account. In video chat credits are written off only after clicking on the Satrt Video button (1 minute is equal to 1 credit). If the text chat is not stopped, it is automatically prolonged after 1 minute, just like the video chat.

If you close the page and do not return within 1 minute, all the chats will be stopped and the credits will not be written off.

If you'd like to stop communicating, click on the Stop icon in your Active Chats (this user will be saved in your Contacts). You also can click END ALL button to stop all chat sessions.

Maximum delivery term is 2 weeks, but as a rule we deliver gifts within 3-5 days. In case the gift is not delivered, all your credits will be returned to your account.

The evidence will be a photo of the girl with your gift.

Click on SEND GIFT in the lady profile or click Gifts on left menu section. If you'd like to impress a girl with another gift that is not on the list, all you have to do is contact our Customer Support and we'll do our best to help you.

Go to the girl's profile and you'll see the ADD TO CONTACTS button under her main photo. If you are currently in the Ladies Profiles section, there is an opportunity to add a girl to your Contact in the available profile lists. If you have already communicated with a girl through the Send Message or Live Chat service, she will be automatically added to your contact list.

Go to the girl's profile, click on the GET CONTACT INFO button and follow the instructions. The information request will be sent to our Russian or Ukrainian partner (local marriage agency), and if the girl agrees to provide her contact data to you, you'll get it as soon as possible. We will inform you about it with a letter in the Customer Support section. Usually this procedure lasts up to 5 days, but in rare cases the result can be obtained a bit later. It all depends on how soon the local marriage agency will contact the girl in order to provide the requested information to you. Contact Info includes the girl's full name, her mobile phone number and e-mail. In order to make a contact info request to a certain girl you have to write 30 letters or spend 5 hours on the chat in order to get to know each other better. This way the girl will have more trust in you and she will more probably provide her contact info to you. If you have any additional questions you can get in touch with the Customer Support service.

You should send a request to the Customer Support providing the Lady ID, your arrival date and the period of your stay. Our Russian or Ukrainian representatives will organize transfer from the airport, provide you with an interpreter if the girl does not speak your language, a personal driver, accommodation for your choice, or arrange a romantic date with your girl. Your stay is going to be comfortable and pleasant. Our representatives take all responsibility for your visit. This service is called Romantic Tour.

You can make a request for the girl's contact info and organize your trip yourself! In this case we do not bear any responsibility for your date! Practice shows that it's better to use the Romantic Tour service.

You should send a request to the Customer Support providing the Lady ID, your arrival date and the period of your stay. In the nearest time we will inform you with a letter in the Customer Support section providing detailed information and costs of the Romantic Tour service. Flight tickets are not included into the cost of the Romantic Tour, you should book them yourself.

You can use the password recovery form "Forgot your password" in signin section. In order to get a new password you should enter the e-mail address you used while registering on our website.